5 Walk-Up and Desktop Support Technician Jobs in Albuquerque, NM
Edgewater Federal Solutions is Hiring a Walk-Up and Desktop Support Technician Near Albuquerque, NM
Overview
Edgewater Federal Solutions is seeking a Walk-Up and Desktop Support Technician to support the IT program at a major national laboratory.
Responsibilities
- Be the first point of contact for in-person tech woes, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues.
- Tackle a diverse range of challenges, from basic issues to complex configurations.
- Bridge the gap between tech jargon and everyday language. Explain solutions clearly and patiently.
- Collaborate with other technicians and IT specialists to conquer intricate problems.
Qualifications
- Associate Degree plus 2 years of experience related to the position.
- In lieu of a degree, 3 additional years relevant experience is applicable totaling 5 years’ experience.
- U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance.
- Passion for technology and problem-solving.
- Ability to communicate clearly and concisely.
- Friendly and patient, operates well under pressure.
- Understanding and experience with Windows, macOS, basic networking, and popular software.
Desired:
Bachelor’s Degree or higher in Computer Science, Information Systems, or similar.
Active U.S. Government Clearance.
- CompTIA Certifications, such as A or Network .
- Microsoft Certifications, such as MCSA Windows.
- Hardware experties
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
Job Summary
Full Time
Building Construction
$54k-67k (estimate)
04/11/2024
04/09/2025
edgewaterit.com
LOCKPORT, IL
100 - 200
2002
JOHN ALOIA
$10M - $50M
Building Construction
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About Edgewater Federal Solutions
Big company credentials with small company attention and focus ... Edgewater truly delivers the best of both worlds. Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. As a woman owned small business, we give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Depart...ment of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, Our People ... Your Edge. The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
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