Position Description

• Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
• Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
• Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
• Document and track daily production utilizing tools as outlined and required. Utilize all software, databases, systems and scripts as outlined in standard work.
• Attend and participate in training, meetings, and huddles as required.
• This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties. Candidates must live in the Phoenix area and be able to attend 1st day orientation in person.

Job Types: Full-time, Contract

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Phoenix, AZ 85007