Help Desk Support Technician Level I

Position Title: Help Desk Support Technician Level I

Position Type: Direct-Hire

Location: Phoenix, AZ 85015

Hours: Monday – Friday (Full-Time)

Salary: $17-20.00 Per Hour

SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician Level I position.

SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk
Support Technician Level I. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.

Skills:

• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Outstanding communication skills
• Exceptional written and non-verbal communication skills
• Professional dress and appearance
• Ability to work independently and initiate action
• Excellent technical knowledge
• A keen interest in IT issues
• The capacity to work well on your own or in a team
• Reliable and self-motivated individual
• Coachable and willing to learn SanTrac Technologies procedures

DESIRED TECHNICAL SKILLS:

Top 3 Skills Needed For The Job

• Experience and knowledge of Microsoft Desktop Operating systems (Windows 7,

10)

• Active Directory (Account Creation, Termination, password resets)

• Office 365 (Word, Excel, PowerPoint, Outlook)
• Creating email account for O365 and Exchange online environment
• Configure VPN client software for remote users
• Supporting hosted VOIP systems by making changes per customer request
• Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Perform preventative maintenance on a set schedule
• Troubleshooting and hardware repair of client’s desktop computers
• Configure VoIP equipment for deployment
• Assist on network upgrade projects
• Excellent self-motivational, organizational and time management skills
• Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals

REQUIREMENTS :

• (CompTIA) A , Security , or Network certification
• Readiness to travel locally/Ability to travel to customer location
• Pass a Drug & Background Check
• Valid Driver’s License
• Knowledge of PC/laptop repair, printer repair and local area networks
• Ability to lift or move various computer equipment
• Able to work mornings, evenings and weekends

Benefits Offered:

• Paid holidays
• Paid Vacation
• Paid sick leave
• Workplace perks such as Free Onsite Gym
• Workers compensation
• Health Insurance Benefits
• 401K Plan
• Profit Sharing

Interested and qualified candidates, send your resume to careers@santractechnologies.com

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Phoenix, AZ 85015: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person