Responsibilities

• Build deep, long-lasting relationships with each customer’s implementation team
• Consult regularly with customers to fully comprehend their needs and actively solve their pain points
• Act as the liaison between customers and Hyperscience during implementation to prioritize issues, elicit feedback, and present customers with new opportunities
• Partner with customer stakeholders to design complex solution architecture and document business needs for custom workflows
• Actively manage and prioritize multiple customers with contending needs and varying processes
• Execute customer-facing training sessions and webinars to provide training and convey product enhancements
• Work closely with the Sales Team and Solution Engineers to scope out implementations and help prospects know the Hyperscience Implementation Methodology
• Become a product expert by engaging with the product, investigating technical concepts, and actively seeking deeper product concept
• Work closely with the Product team to advocate for new feature requests and ensure customer feedback is incorporated into product roadmap planning

Qualifications

• 3 years of hands-on work managing complex projects, including onboarding, training, and multi-team implementations
• High-level curiosity, passion, self-awareness, and integrity
• Self-starter able to take on tasks with minimal oversight and guidance
• Love of learning and an aptitude for absorbing and synthesizing technically complex information
• Proven ability to work with top executives on critical (and expensive) issues
• Excellent communication (written and verbal) and presentation skills, both internally and externally
• Strong project management skills with a comprehension of complex projects involving large multi-layer teams with internal and external stakeholders
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
• Currently, our Implementation Managers do everything 100% remote, but in the future, there may be light travel (10-20% of the week) to on-site customer meetings, pending COVID safety guidelines. Hyperscience works with both US and international customers.