At commercetools, we are:

Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.

Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH® — our patented tech has radically disrupted the world of enterprise ecommerce software. And we are just getting started!

Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.

The Opportunity:

We are looking for a new addition to our Customer Success team in Durham or New York. During the initial implementation of our products into our customers’ technology stack, this person will be a link between the customer and the most modern commerce products. You will guide our customers with their systems integrators through their implementation toward value realization and successful use of our products in the shortest possible time. You will be part of our customers’ decision process regarding their technical architecture. You will explain our separate products’ value and how to best leverage it. As such, you will be responsible for positioning commercetools products as key elements of our customers’ new commerce tech stack and architecture.

If you bring deep technical experience to the table as well as the skills of an excellent communicator, we would love to meet you! Are you ready to come up with great solutions for big brands and be a key advisor to our customers’ technology?

Your Mission:

• Guide our customers and partners through their implementation of our composable products with the goal of getting customers to value in the shortest possible time
• Advise our customers and work with partners (systems integrators) in developing their future technology and commerce stack
• Ensure customers implement the business value of their new commerce tech stack
• Collect and communicate customer input and requirements for the new feature development to our Product teams
• Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals

What you need to succeed:

• At least five years of experience in technical consulting, project management and/or solutions architecture
• Recent and relevant retail or e-commerce experience is required
• Experience in at least one commerce implementation either with commercetools or a comparable solution
• A blend of business and technical knowledge to work with the different types of customers
• A confident and convincing appearance with a high degree of customer orientation
• Willingness to travel (approximately 10%)
• Very good communication and presentation skills
• Structured and effective working style, both independently and in a team
• Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them outhere

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workspace with an open, international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.