Customer Service Administrator - Hydrotek Hydroponics (Phoenix, AZ)

EMPLOYMENT OPPORTUNITY

Hydrotek Hydroponics is a leading manufacturer, importer, and distributor of commercial hydroponics grow equipment and supplies serving the horticultural and high value crops industry in North America. We are looking to hire a full-time Customer Service Administrator for our Phoenix Arizona location.

As a Customer Service Administrator you will facilitate effective interdepartmental and external communications supporting the US branch and our customers. Your diverse responsibilities will be involved with customer onboarding tasks, sales order processing, purchasing, accounting assistance and general administrative office-related activities.

We are looking for a collaborative individual who will provide value-added versatile services helping customers in the forefront and complete administrative day-to-day tasks in the backend. The ideal candidate is efficient, detail-oriented, consistent, and skilled in developing and maintaining workplace and customer relationships.

JOB TYPE

● Full-time, 40h/week, In-Office hours. Monday - Friday, 8:30 AM to 5:00 PM (firm)

● Ability to commute to Phoenix AZ 85034 (required)

● Pay: starts at $25.00/h, discretionary bonus based on personal and branch performance

CUSTOMER SERVICE & ADMINISTRATIVE RESPONSIBILITIES

Manage front desk reception and provide administrative support to the Sales/Branch Manager.

Act as the branch point of contact for Purchasing, Account Receivable, and office related tasks.

● Answer all incoming front desk calls and direct calls to the appropriate personnel.

● Assist with inbound requests from customers, prospects and vendors.

● Act as a liaison between customer accounts and the sales team providing support relating to ordering, payments, product availability and shipment status updates.

● Create and process customer sales orders in accordance with the terms of their agreements.

● Develop and maintain strong relationships with customers through all touchpoints.

● Assist accounting receivable and process customer’s payments for confirmed sales orders.

● Work with accounting receivable and communicate account statements to customers with terms.

● Assist the Sales/Branch Manager with purchasing activities for the Phoenix AZ branch.

● Perform other general administrative office-related tasks as assigned.

QUALIFICATIONS AND REQUIREMENTS

● 2-3 years of proven experience in customer service, purchasing or accounting roles.

● Clear verbal and writing communication skills is a must.

● Strong interpersonal, organizational and time management skills needed.

● Knowledge of Outlook and Microsoft Office Suite.

● Knowledge of SAP B-1 ERP software is a plus.

● Knowledge of Monday.com CRM is a plus.

● Prior relevant experience in the High Value Crop Industry is a plus.

If you are career-driven, eager to gain exposure to different areas of a growing distribution business, contribute to various aspects of the organization and want to grow well-rounded professional skills, join our team of dedicated professionals. Apply now!

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Phoenix, AZ 85034 (Required)

Work Location: In person