34 Front Desk supervisor Jobs in Portland, ME
Hyatt Place Portland Old Port is Hiring a Front Desk supervisor Near Portland, ME
Come Join Our Team!
Currently, we are looking for a top-performing Front Desk Shift Supervisor.
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel Front Desk Supervisor role to lead our fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring exemplary guest services. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
What is in it for YOU?
All Associates:
- ON DEMAND PAY (NO FEES!) * Access your pay as you’ve earned it! No cost to you!
- Vacation/ Personal days & Holiday pay
- Access Perks
- Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards
Full-Time Associates:
- Medical, Dental, Vision
- Free Basic Life & Basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- Wellness Program- For those who have Medical on our Anthem plan
- 401K with a Company match!
- Jury Duty Leave
- Bereavement Leave
Some Key Areas of Responsibility include:
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
Requirements:
- A high school diploma or GED equivalent certification required
- At least two years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, are strongly desired
- Applicants must be able to work weekends & holidays.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to the guest. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
EOE/Drug-Free Workplace.
Job Summary
Full Time
$36k-50k (estimate)
05/13/2023
05/10/2024
The job skills required for Front Desk supervisor include Front Office, Guest Service, Customer Service, Leadership, Service Quality, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk supervisor positions, which can be used as a reference in future career path planning. As a Front Desk supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk supervisor. You can explore the career advancement for a Front Desk supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.
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