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This position requires weekends.
SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include accurate processing of check -ins and check-out, mail, reservations, answering incoming telephone calls, handling cash, and message service while providing positive guests experiences. The Front Office Clerk must be accurate with daily accounting procedures. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: *Flexible hours a must. Must be available to work nights, weekends, and holidays *Check in and out hotel guests in a confident, professional and friendly manner *Greet customers immediately with a friendly and sincere welcome. *Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. *Promptly and knowledgeably answer the telephone using positive and clear communication. *Input messages into the computer. *Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Always ensure complete and accurate information. *Process guest sales transactions and stock the market. *Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise. *Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. *Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. *Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. *Comply with attendance rules and be available to work on a regular basis. *Review arrivals noting special requests, blocking rooms as needed. *Complete all items on appropriate (AM, PM) checklist by end of shift. *Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. *Follow established key control policy. *Ensure proper credit policies are followed. *Follow lost and found procedures for guest possessions. *Possess knowledge of immediate area, services, attractions, and events. *Assist with Concierge services *Possess knowledge of fire and emergency procedures. *Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. *Attend department meetings. *Actively be in touch with our sales team on business leads. *Perform any other job related duties as assigned.
EXPERIENCE, SKILLS, KNOWLEDGE: *High school diploma or equivalent required *Hotel experience preferred. *Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. *Ability to stand and move throughout front office and continuously perform essential job functions *Ability to access and accurately input information using a moderately complex computer system *Ability to observe and detect signs of emergency situations. *Ability to establish and maintain effective working relationships with associates, customers and patrons. *Command of the English language both written and verbal. *Must have excellent customer service & communication skills. *Flexible hours a must. Must be available to work nights, weekends, and holidays
Job Types: Full-time, Part-time
Pay: Up to $18.00 per hour
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time | Part Time
$27k-36k (estimate)
04/23/2024
08/20/2024
The job skills required for Hotel Front Desk 3pm - 11pm include Customer Service, Guest Service, Front Office, Credit Card, Cash Handling, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk 3pm - 11pm. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk 3pm - 11pm. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk 3pm - 11pm positions, which can be used as a reference in future career path planning. As a Hotel Front Desk 3pm - 11pm, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk 3pm - 11pm. You can explore the career advancement for a Hotel Front Desk 3pm - 11pm below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
Step 3: View the best colleges and universities for Hotel Front Desk.