The Hyatt House Virginia Beach Oceanfront is looking for an experienced individual to help lead their team as our Housekeeping Supervisor.

Overview:

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Inspect guest rooms to ensure quality.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.
• Knowledge of floor care, custodial, hotel, industrial cleaning, and hospitality practices
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent organizational and time management skills
• Attention to detail and a commitment to maintaining high cleanliness standards
• Effective communication skills, both verbal and written
• Ability to work well under pressure in a fast-paced environment

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Virginia Beach, VA 23451: Relocate before starting work (Required)

Work Location: In person