Overview. Coordinates and manages all aspects of food production of the restaurant and/or hotel and banquets. Assist the chef(s) with all daily duties. Responsibilities. Responsibilities of Gold Key|PHR Supervisors. Understand the needs of the shift, deploy resources, and communicate the plan to the staff department so that products and services are delivered timely and to the department’s specifications. Use the department’s Job Skill Handbooks ...
Overview. The Front Desk Manager delivers personalized guest experience for the property, leading the front desk shift inclusive of planning for arrivals, check-ins and check-outs, and coordination of PBX. The Front Desk Manager reports to the Front Office Manager in a full-service hotel and may be supported by Front Office Supervisors. The Front Desk Manager is the acting Front Office Supervisor for the PM shift. The Front Desk Manager assumes t...
Overview. Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries and opportunities in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction. Responsibilities. Manage mobile Check-in services. Verify available inventory by room type. Understand and act on service recovery situations based on b...
Overview. Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms. Responsibilities. Level One. Know your job. Complete job skills training and possess a clear knowledge of the job. Know property standards (SSI) and room types. Listen attentively in Pre-shift and ask for clarification of assignments and expectations. Be on time. Read your schedule, fo...
Overview. The Compliance Auditor performs financial and operational audits to determine awareness, and compliance with Gold Key/PHR’s polices, processes and procedures. Responsibilities. Develop a complete understanding of PHR, Hotel, and Food & Beverage policies, processes, and financial controls. Prepare audit program, conduct research, initiative complete audit field work, prepare initial report, review report with affected managers, review Ma...
Overview. A Bar Back maintains clean glassware, displayed in a safe manner, ensuring that all equipment is continuously cleaned after each use. This associate works as part of a team to provide friendly, efficient service in a professional manner, ensuring that the guest receives immediate attention. Responsibilities. Essential Job Functions. . Maintain pars of supplies at the bar by being responsible for the stocking of ice, paper products, to g...
Overview. The Club Supervisor leads a shift inclusive time to understand the number of guests arriving, departing, current guest issues and concerns, shift staffing, and work to be accomplished during the shift. The Supervisor must open the shift, conduct the Preshift and accompanying training topic in absence of the manager. The Supervisors ensure Associates are in uniform, on task and work product meets quality standards and in compliance with ...
Overview. Coordinates and manages all aspects of food production of the restaurant and/or hotel and banquets. Assist the chef(s) with all daily duties. Responsibilities. Responsibilities of Gold Key|PHR Supervisors. Understand the needs of the shift, deploy resources, and communicate the plan to the staff department so that products and services are delivered timely and to the department’s specifications. Use the department’s Job Skill Handbooks ...
Overview. Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift. Responsibilities. Level One. Responsibilities of Gold Key|PHR Supervisors. Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department’s specifications. Use the department’s Job Skill Handbooks to co...
Overview. To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards. Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties. Runner: To safely guide guests to the assigned ...
Overview. A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest’s dining experience. Responsibilities. Level One. Know all aspects of the menu and daily specials. Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell. Perform procedures for the ordering process from the initial greeting to the check p...
Overview. To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards. Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties. Runner: To safely guide guests to the assigned ...
