77 Customer Service Manager Jobs in Farmington, MI
Humaneticsatd is Hiring a Customer Service Manager Near Farmington, MI
**Customer Service Manager**
Farmington Hills, MI, USA Req #237 Thursday, April 8, 2021 **Humanetics** is the pioneer and global leader in the design, manufacture and supply of anthropomorphic test devices (ATDs), calibration equipment, crash sensor instrumentation and crash software modeling. Humanetics also offers a growing portfolio of active safety testing products for ADAS and autonomous vehicles. Its devices and simulation software are used to develop safety systems in vehicles, airplanes, helicopters and space rockets. In the automotive sector alone, Humanetics serves 100% of the OEMs and Tier I safety suppliers worldwide.
**Role Purpose:** Manages and coordinates the customer service team activities at Humanetics. Responsible to liaison with department managers, supervisors and other appropriate personnel to assure we meet customer expectations and deliverables. **Essential Functions & Responsibilities:**
Responsible for supervising the customer order entry, comparison of purchase orders to quotes/contract reviews, order scheduling, customer order fulfilment activities and related processes; including all deliverables per contractual obligations to assure all customer expectations and Humanetics obligations are met.
Participate in the contract reviews and approving credit limits/terms reviews working with the Finance department and the end user.
Responsible for supervising the Service Orders processes working with the customer service team and the Material Control and RMA Coordinators.
Builds and maintains customer relationships. May visit customer locations and support on-site pre-inspection visits from global customers.
Manages customer complaints regarding quality, specifications, and delivered condition of products. Records, analyzes, and informs concerned personnel of production quality assurance, and sales departments of status and disposition of customer complaints and claims. Responsible for contacting client with closure of reported complaint.
Responsible for producing accurate and timely quotations for standard product quotations.
Maintain positive demeanor. Ability to put the customer first. Listen and act on customer requests. Must follow up with customer and resolve issues within appropriate timeframe.
Coordinate delivery dates with Production Control to meet customer expectations and balance plant load.
Work closely with Finance Department to assure accurate currency conversion on orders.
Responsible to maintain, develop and enhance policies and procedures working with Finance, Manufacturing and IT Departments.
Oversees the Customer Service Representatives for collection of past due invoices.
Ability to prepare work instructions and train individuals on standard operation procedures. Participation in the ISO 9001 Auditing for recertification ensuring the Customer Service Team is following standard operation procedures and can pass an internal audit on our procedures.
Attend and participate in customer (trade) shows when necessary.
Other duties as assigned.
**Education and/or Experience:**
Bachelor or equivalent accumulation of experience and post secondary education in Business Administration, Engineering Management, Service Management, or similar. Supervisory experience is required Minimum experience in customer service position is 4-5 years Experience in an export/import business is essential Humanetics is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. **Other details**
* Job Function SGA
* Pay Type Salary
Job Summary
Full Time
$88k-115k (estimate)
04/29/2024
05/18/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
