ABOUT ALOFT PHILADELPHIA DOWNTOWN:

Different. By Design.

We are the next generation of hotel, using technology and design to enhance the guest experience. Centrally located in Center City and within walking distance to top historic destinations, Aloft Philadelphia Downtown is the beautifully restored Liberty Title & Trust Company building with a modern twist! A boutique hotel, our property features 179 rooms with scenic views, 2 meeting rooms, on-site fitness center, 24-hour grab-and-go eatery, plug-and-play hubs, and more. Team Aloft Philly is comprised of nearly 30 talent members who are passionate about creating the ultimate guest experience!

WHAT WE’RE LOOKING FOR:

At Aloft, we promote independence, open thinking and open expression – which only helps you anticipate our guests’ needs! That’s what makes working at Aloft different, by design.

Aloft Philly seeks an enthusiastic, detail-oriented Sales & Catering Coordinator to join its sales team. Reporting to the Area Director of Sales & Marketing, this is a high-guest contact role that will handle the department’s day-to-day administrative duties. 

WHAT YOU’LL DO: 

• Serve as the point of contact for the Sales office.
• Coordinator and point of contact for groups as assigned.
• Coordinate with the Front Office on daily showrooms; communicate information to all sales and catering managers.
• Assign group leads from all lead channels to the appropriate sales/catering managers. 
• Print and distribute group pick up and group cut off reports on a weekly basis; load all new groups and build booking links.
• Conduct quarterly audits from sales systems and PMS systems to ensure accuracy.
• Actualize room blocks, catering and banquet functions in the sales system after the group’s departure.
• Schedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)
• Input meeting planner points for all groups and any project or special corporate travel promotions.
• Manage HRI SCORE Program and Brand Referral Program.
• Manage group commission by verifying and process payment.
• Run daily reports (transaction/activities/group in-house reader boards/SALT). Run weekly reports (BEO/resume/daily events).
• Conduct meetings with hotel management to review all groups arriving within the near future.
• Complete amenities forms and amenity cards for groups and weddings; ensure delivery information is communicated to appropriate departments.
• Create directional signage for incoming groups and to place around hotel, table numbers, name tents, buffet cards, etc.
• Order collateral for assembling sales kits, sales promotions, amenity cards, envelopes. Order business cards for all hotel managers. Maintain organization of the supply closet.
• Coordinate sales kits and other hotel materials, including flyers and signage.
• Attend property staff meetings and other property-specific meetings as requested by the Area Director of Sales & Marketing.

OUR MUST-HAVES: 

• High school diploma or equivalent (4-year college degree preferred, but not required).
• Hospitality experience and hotel sales systems knowledge highly desired. Previous customer service experience is a bonus!
• Excellent oral and written communication skills; ability to write routine reports and correspondence.
• Highly organized with proven ability to prioritize and multi-task.
• Superb interpersonal skills, including the ability to effectively communicate in front of groups of customers and/or hotel associates.
• Proven ability to work well under pressure and meet deadlines and be a team player.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Proficient in general computer knowledge, including Microsoft Word, Excel and PowerPoint.
• Ability to work flexible shifts and schedules as needed, including weekends and/or holidays.

Aloft Philadelphia Downtown offers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. 

EOE/M/F/Vet/Disabled