WHAT WE’RE LOOKING FOR:

Hilton San Antonio Hill Country seeks a tech savvy, resourceful, enthusiastic full- time Night Auditor to join its team. The Night Auditor will maintain up-to-date knowledge on all things Hilton – from hotel features and room rates, to local and area dining and cultural activities and attractions. You are our guests’ (and future guests’) go-to person!

This is a full-time position that will work up to five shifts (11pm-7am) per week. Shifts may include weekends and/or holidays as needed.

WHAT YOU’LL DO:

Be a guru of hotel knowledge, including:

• All hotel features/services, hours of operation, room types/layouts, room rates and special packages, promotions, room availability, in-house group activities, and hotel policies and procedures.
• Review daily priorities and debrief with departing Guest Services Agent for business status and follow-up items.
• Promote top-notch guest relations to everyone approaching the Front Desk, including processing check-ins and check-outs, answering phones, communicating VIP arrivals, confirming reservations and cancellations, and satisfactorily resolving guest issues.
• Manage assigned bank and ensure accuracy of contracted monies.

OUR MUST-HAVES:

• Minimum 1-2 years of customer service experience (hospitality experience helpful).
• Excellent verbal communication skills and phone etiquette.
• Demonstrated enthusiasm for customer service and creating the ultimate guest experience for our guests!
• Ability to maintain confidentiality of all guest and hotel information.
• Detail-oriented with demonstrated ability to thrive in a fast-paced environment, prioritize tasks and follow-up while simultaneously handling frequent arrivals and departures.
• Collaborative with a team-oriented approach to work.
• Ability to remain stationary and standing at assigned workspace for extended periods of time.

Hilton San Antoniooffers competitive benefits for its full-time talent, including medical, dental, life insurance, 401(K), paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment.

EOE/M/F/Vet/Disabled