Hotel Front Desk Agent
DoubleTree Downtown San Antonio is seeking friendly and experienced Front Desk Agent/Relief Audit to join our team!

Ideal Candidate will have previous full-service hotel experience and OnQ property management system knowledge

Base Pay: starting at $13/hour plus HOLIDAY PAY

$100 Signing Bonus after 30 days

$250 after 90 days

Responsibilities:

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Demonstrate exemplary customer service

• Ensure Outstanding customer care at all times.

• Maintains a friendly, cheerful and courteous demeanour at all times.

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

• Assists in preregistration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Follows procedures for issuing and closing safe deposit boxes used by guests.

• Uses proper telephone etiquette.

• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

• Attends department meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Maintains the cleanliness and neatness of the front desk area.

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• OnQ Property Management System: 1 year (Preferred)
• Hotel Front Desk: 2 years (Preferred)

Work Location: In person