Customer Service Assistant

Weekly Pay!

Full Time Positions Only

Rio Grande Valley, TX

Do you enjoy interacting with customers?

Do you thrive in a fast-paced environment?

Are you looking for a role where you can transfer your communication and people skills?

If you answered YES to all of the above, this could be the role for you.

Our client is expanding their customer service division and have immediate openings to join their fun, fast-paced & social team.

The ideal applicants will have experience working in a frontline customer service position. The top performers in their team come from a variety of customer service industries including; call centres, catering/hospitality, retail and sales.

Our clients’ reputation is our main priority and delivering an exceptional customer experience is the secret to their success.

Through in-person presentations and engaging conversations, our client helps grab the attention of audiences across Rio Grande Valley, TX, simultaneously increasing brand awareness and market share for their clients.

Customer Service Assistant Role

Customer Service Assistant Responsibilities:

Exceptional Customer Service Delivery:

• Deliver exceptional customer service to clients, ensuring their needs are met, and expectations are exceeded at every interaction. Customer interactions will take place in pre-allocated locations, engaging with customers where they live, work or shop.
• Strive to create positive and memorable experiences for customers, fostering long-term relationships and loyalty to the brand.

Assistance with Inquiries, Concerns, and Requests:

• Assist customers with inquiries, concerns, and requests promptly and courteously, demonstrating empathy and understanding in all interactions.
• Act as the first point of contact for customers, providing accurate information and solutions to resolve issues effectively.

Effective Communication:

• Communicate effectively with customers to gather necessary information, understand their needs, and provide relevant and accurate responses.
• Listen actively to customer concerns and feedback, demonstrating empathy and a willingness to address their needs and concerns.

Upselling Products or Services:

• Identify opportunities to upsell products or services to customers based on their needs and preferences, enhancing their overall experience and satisfaction.
• Utilize product knowledge and understanding of customer preferences to make appropriate recommendations and suggestions.

Record Keeping and Data Entry:

• Maintain accurate and detailed records of customer interactions, inquiries, and transactions in the database system.
• Complete data entry tasks accurately and efficiently, ensuring that all information is entered promptly and accurately.

What happens next: A member of our team will be in contact with shortlisted candidates within the next 3-4 working days to arrange a suitable time to complete an interview.

All interviews are carried out online via Zoom at this time. The office is based in Rio Grande Valley, TX, and if successful, you will be required to commute to the office daily. This is an immediate start opening so we will be contacting successful applicants within 3-4 working days, so keep an eye on your emails.

Actively considering candidates from varying backgrounds.

Hiring Immediately.

Job Type: Full-time

Pay: $900.00 per week

Benefits:

• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• If successful, what is the best email to contact you on?

Work Location: In person