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TITLE: Assistant General Manager
TYPE: Full-Time, Exempt
COMPENSATION: $50,000 - $60,000 annual salary bonus potential
LOCATION: Hotel Tango Fletcher Place Tasting Room
SUPERVISOR:Tasting Room General Manager
BENEFITS: Excellent pay, 3 weeks of PTO, 10 company paid holidays, company provided laptop and credit card for business expenses, $100 monthly cell phone stipend, work-life balance: (Off Sunday & Monday's, 8 hour shifts Tuesday - Saturday), employee discount, USBG guild membership reimbursement, medical/dental/vision/disability, HSA, 401k, employee of the year program, annual company retreat, career development and growth opportunities, vibrant and inclusive company culture.
JOB DESCRIPTION
The Assistant General Manager is responsible for assisting in leading the day-to-day operations of the Tasting Room as part of the Hotel Tango Distillery business. This role will be responsible, but not limited to, all aspects of tasting room operations, team leadership, and cross-collaboration with other departments to ensure successful Tasting Room Operations. The Assistant General Manager should be proactive in day-to-day and long-term tasks, be an effective communicator, customer-service driven and detail-oriented. The Assistant General Manager should be able to organize and prioritize competing priorities and delegate to Tasting Room staff to ensure successful business operations.
PRIMARY RESPONSIBILITIES
Team Management
Interview, train, develop, and manage a team of 15-20 front and back of house hourly staff
Provide ongoing communication via pre-shifts, post-shifts, phone, and email ensuring all staff have appropriate information, including changes in procedures, staffing, schedules and product offerings
Follow GM schedule ensuring that a manager is on-site in the Tasting Room throughout peak service times ensuring customer service standards are met and providing staff support
Ensure that Tasting Room daily operations are staffed appropriately, filling in as needed
Ensure that staff are properly trained to execute daily operations in the Tasting Room, stepping in to provide spot training as necessary
Guide staff in successful execution of customer service initiatives; including proper greet times, story telling, making recommendations, table maintenance, upselling and table closing
Ensure real-time customer satisfaction with table touching, solving customer complaints and staff coaching
Tactfully address staff disciplinary issues and to coach performance; differentiating between a “training miss” and a disciplinary moment
Maintain Tasting Room staff morale and experience- aligning with company culture and branding
Enforce federal, local health, safety codes, and security policies ensuring a safe working environment
Tasting Room Operations
Field initial Tasting Room event inquiries and coordinate all aspects of event operations, ensuring successful execution and client satisfaction
Maintain cash sales in the Tasting Room and submit cash deposits to the finance department
Maintain accurate inventory of Tasting Room supplies, equipment, and spirits ensuring proper par levels
Update Toast POS software with new menu and packages as required
Organize and record staff tips and make time card corrections in ADP for GM approval
Facilitate bi-annual beverage ideation, implementation and staff training
Address or direct facility maintenance issues to the appropriate parties
Organize and record staff tips and make time card corrections in ADP for GM approval
Interdepartmental Collaboration
QUALIFICATIONS & EXPERIENCE
QUALIFICATIONS
Because of the nature of this position, candidate must be 21 years of age or older
Bachelor’s Degree in business management or similar field preferred
Sufficient experience will be considered in lieu of a degree
Willingness to work during peak hours, including nights, weekends, and holidays
Valid liquor license, or ability to attain one
Valid driver's license and clean driving record
Ability to bend, walk, stand, and occasionally lift/carry items weighing 50 pounds
SKILLS
Excellent computer, problem-solving, and customer service skills
Effectively delegate responsibilities and maximize resources
Possess a strong understanding of Social Media platforms and how to use effectively
Decisiveness--ability to lead staff and make decisions
Ability to thrive in a fast-paced environment
EXPERIENCE
Demonstrate ability to independently manage business operations in the absence of GM
Demonstrate working knowledge of POS systems, technology platforms, and general open/close procedures in the absence of GM
Demonstrate ability or aptitude for social media, including wit, humor, playfulness, and marketing savvy
Full Time
Consumer Goods
$176k-197k (estimate)
04/17/2024
06/16/2024
hoteltangowhiskey.com
INDIANAPOLIS, IN
50 - 100
2013
Private
TRAVIS BARNES
<$5M
Consumer Goods
Hotel Tango Whiskey owns and operates a bar that specializes in offering cocktails and snacks.