POSITION SUMMARY: Assists with all the responsibilities assigned to the General Manager and may assume all of those duties in his/her absence. Responsible for the effective and efficient operation of the departments assigned to his/her supervision. Maintains liaison with other department heads to achieve the company’s objectives.

PRIMARY RESPONSIBILITIES:

• Works a minimum of 3-4 shifts per week in Housekeeping, Maintenance, Laundry, Front Desk, Night Audit, Manager’s Reception and Breakfast Bar.
• Participates in the preparation of annual departmental budget and operates within approved budget.
• Maintains compliance with the company policies, practices, procedures and safety standards.
• Supervises the day-to-day operation and work activities of assigned personnel.
• Confers and cooperates with the other property personnel to resolve operating problems and ensures coordination of property activities.
• Participates in property’s staff meetings.
• Interviews and recommends new personnel as needed.
• Implements training programs for assigned personnel and assures that on-going training is provided.
• Initiates and recommends new personnel as needed.
• Initiates and recommends personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations.
• Reports to the General Manager, significant results, problems, and personnel actions regarding assigned personnel.
• Establish relationships with community leaders along with membership in civic organizations and local associations.
• Ensures implementation of sales/marketing programs by making outside sales calls. Is aware of competition’s promotions, rates and amenities. All information and activity is to be recorded and turned in on a weekly basis.
• Checks and records pertinent comments into front desk log.
• Executes other associated responsibilities as directed by the General Manager.
• Coordinates dates, times, catering, equipment and confirmation of meetings or functions booked into the hotel. Inspects all set-ups before each function to ensure adequate preparations have been done to guest’s specifications.
• Assists in preparing payroll, coding invoices, processing direct bill invoices and statements and any other correspondence.