Position Summary

Job Functions

Service & Shift Management

• Embrace the hotel's vision and service culture ensuring staff adherence to brand standards and guidelines
• Supervise housekeeping and laundry staff to ensure the property cleanliness exceeds guests expectations
• Address guest complaints in a timely manner
• Monitor and assist Front Desk with providing guests special requests
• Performs associate level housekeeping and laundry functions as required
• Physically tour and visually inspect the property on a daily basis monitoring property condition, cleanliness, and quality of service throughout the hotel

Administration

• Responsible for hiring, training / motivating / developing and terminating housekeeping staff
• Oversee and approve staffing levels, scheduling and assignments of the housekeeping and Laundry departments
• Develop and maintain regular and deep cleaning housekeeping programs
• Analyzes and interprets housekeeping data for the operational efficiency of the department (labor, inventories, guest satisfaction scores, etc.)
• Collaborate with department heads to develop operational strategies and resolve challenges
• Attend regular meetings with other department heads and conduct regular meetings with housekeeping staff
• Control use of keys, inventories and equipment

Inventory

• Establish and maintain proper supply levels of all inventories – linen, terry, OS&E and cleaning supplies
• Work with maintenance department to ensure all hotel visual and touch-points are in good condition

Requirements

Education / Certificates

• Associates degree and/or appropriate combination of education and work experience

Qualifications

• Previous managerial experience within a hotel housekeeping department or similar business experience
• Ability to read and interpret financial and statistical reports
• Bilingual preferred (English required / Spanish)
• Excellent leadership skills with a track record of building a cohesive team
• Ability to learn and teach employees how to use the various technologies (PMS, Service Optimization, etc.)
• Must agree to a background check

Skills

• Detail Oriented
• Excellent Communication Sills
• Experience using MS Excel
• Must always display level headed, upbeat style of team leadership
• Ability to multi-task and maintain a high and consistent service standard

Working Conditions