JOB DESCRIPTION:
Hotel EMC2 is looking for Servers for the AM and PM shifts, for our restaurant, the Albert. Please indicate which shift you prefer in your application.
the Albert embodies the spirit of the restlessly curious and unconventional. Featuring Italian inspired cuisine, the Albert is a contemporary restaurant offering a menu that will engage, stimulate and revive the palate.
To view images of the restaurant, visit our website at: www.thealbertchicago.com
RESPONSIBILITIES:
RESPONSIBILITIES: * Accommodate guests by making each individual feel welcome, being on the floor at all times.

• Have a detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Be aware of service flow, dining time, and adjust for each guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables, buffets, and food stations. Perform all duties as assigned.

QUALIFICATIONS: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• 2-3 years related experience and/or training.
• TIPS and ServSafe Certified.
• Available to work opening & closing shifts, holidays and long shifts if necessary.
• Must be able to deal with guests in a professional manner.
• Must maintain a professional appearance and have a strong sense of urgency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge of the Micros POS system.
• Ability to stand for stand and/or walk for long periods of time without sitting.
• Must be able to lift and/or move up to 25 pounds.
• Be flexible since this is a 24/7 hotel operation.
• Regular and reliable attendance.

ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.