Reports: Front Office Manager & GM

Position Summary:

The Night Auditor represents the hotel to the guest throughout all stages of the guest’s stay. They are responsible for operating the front desk while providing a variety of hotel services for guests in order to optimize guest satisfaction and hotel revenues. The ideal candidate must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented.

Essential Duties and Responsibilities:

• Greet guests immediately with a friendly and sincere welcome.
• Register guest into hotel in a prompt and courteous manner.
• Prepare for all group check ins and outs, VIP arrivals, and any special assignments given.
• Pre-register, block reservations following hotel rate structures, discounts and sell strategies.
• Handle cash and credit card transactions accurately and securely.
• Be familiar with all events, functions, and groups as well as the hotel brand, product and surrounding area.
• Protect confidential guest information and the privacy of guests
• Work closely with Housekeeping in keeping room statuses up to date.
• Coordinates requests for maintenance and repair work.
• All other duties as assigned. Perform Night Audit following the steps and training provided.

Knowledge, Skills and Requirements:

• Must be attentive to details.
• Be timely in all communications and requests by management
• Must have the ability to handle pressure in meeting deadlines and prioritize tasks.
• Must have the ability to work independently and use independent judgment with minimal supervision.
• Must produce high-quality work that has been proofed and is error free.

Work Location:

• One location
• Work Remotely: No

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person