Harvard Club of New York City

Job Opportunity: Front Desk Agent /Night Auditor

Combined Role Overview:

Key Responsibilities (Front Desk Agent):

• Warm Welcome: Extend a warm and courteous welcome to all members and guests, setting the tone for their stay.
• Efficient Reservations: Handle phone inquiries and efficiently manage reservations in our system.
• Smooth Check-In: Seamlessly check in arriving members and guests, making their arrival stress-free.
• Efficient Check-Out: Ensure a hassle-free check-out process for departing members and guests.
• Informative Support: Provide valuable information about Club meetings, rules, directions, and more.
• Merchandise Sales: Process sales of Club merchandise, enhancing the overall guest experience.
• Assistance: Offer assistance to guests with luggage, transportation, and other needs.

Key Responsibilities (Night Auditor):

• Multi-Functional Role: Process and reconcile charges for all Club departments, including Front Desk functions.
• Guest Interaction: Greet members and guests, answer phones, and provide assistance as needed.
• Rate Verification: Verify and correct rates, print registration cards, and attach sponsorship forms for next day arrivals.
• Financial Accuracy: Verify and correct F&B charges, in-house rates, and miscellaneous charges.
• Billing and Reporting: Process various charges, close out Northstar terminals, and generate and distribute night audit reports.
• Wake-Up Calls: Provide wake-up calls to guests.
• Other Duties: Handle express check-outs, monitor business center and meeting room extensions, and update merchandise inventories.

Qualifications:

• Education: High School diploma or equivalent.
• Experience: Minimum of 3 years of experience in the Hospitality Industry is preferred. We are open to training the right candidate who may not have prior hospitality experience.
• Computer Skills: Basic skills in Hotel Property Management Systems (PMS).

Additional Requirements:

• Flexible Schedule: Must be willing to work all shifts, including overnight, weekends, holidays, and overtime as needed to meet the demands of our business.
• Hospitality Skills: Possess exceptional hospitality skills, strong communication abilities, and a team-oriented attitude.
• Professional Appearance: Maintain a well-groomed and professional appearance at all times.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• "Do you possess a valid Fire Safety Director (FSD) certification?

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person