Night Auditor

SUMMARY:

Process daily audit of the hotels financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.

RESPONSIBILITIES:

• Verify each Front Desk shifts transactions. Process credit card transactions.
• Post tax charges to all guest folios
• Finalize transactions completed during the day.
• Create and/or print required reports.
• File or transmit reports as directed.
• Verify and prepare registration cards for arriving guests
• Prepare folios for departing guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify and cancel guest reservations.
• Verify, balance and review hotel suite availability.
• Check in/out guests. Perform express checkout duties. Verify departure dates and offer to make future reservations.
• Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
• Administer guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
• Responsible for knowing hotel emergency procedures.
• Coordinate with other departments to fulfill guest special requests.
• Communicate facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing