Job description

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Indianapolis. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

HOPE PLUMBING BENEFITS:

• Top pay in the industry
• Paid holidays each year
• Earn up to 4 weeks of paid vacation
• Company provided trucks including gas, maintenance, insurance
• 401K Retirement plan
• Insurance benefits including health, vision, dental
• Maternity/Paternity leave
• Company provided cell phone
• Paid schooling
• Long term disability, short term disability & life insurance
• Annual Tool Credit
• Great family/work-life benefits
• Company-wide events
• Continued Education

Call Center Representative (CSR)

The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Schedule for Position

Tuesday-Friday 9AM-6PM

Saturday 8AM-4PM

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 2 years (Required)
• Customer Service: 3 years (Required)

Work Location: In person