Job Title: Sales Support Coordinator

Location: Austin, Texas

Overview:HomePro is a premier provider of home improvement solutions, specializing in high-quality products and exceptional customer service. We are currently seeking a dedicated Sales Support Associate to join our team in Austin and San Antonio. The Sales Support Associate plays a crucial role in providing administrative support to our showroom consultants, ensuring smooth operations and exceptional service delivery.

Key Responsibilities:

1. Administrative Assistance: Provide administrative support to showroom consultants by assisting with paperwork, data entry, and documentation related to sales transactions.
2. Customer Interaction: Interact with customers in person, over the phone, and via email to address inquiries, schedule appointments, and provide product information.
3. Order Processing: Assist in processing customer orders accurately and efficiently, ensuring all necessary information is complete and documented properly..
4. Sales Support: Collaborate with showroom consultants to prepare sales materials, presentations, and quotes for customers, ensuring accuracy and professionalism.
5. Appointment Scheduling: Coordinate appointments and consultations for showroom consultants, managing calendars and ensuring timely follow-up.
6. Customer Service: Provide excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction throughout the sales process.
7. Team Collaboration: Work closely with the sales team to achieve sales targets and contribute to the overall success of the showroom.
8. Adherence to Procedures: Follow company policies and procedures regarding sales processes, documentation, and customer interactions to maintain consistency and compliance.

Qualifications:

• Previous experience in a sales support or administrative role preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented with a focus on accuracy and thoroughness.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Knowledge of home improvement products and industry trends is a plus.
• High school diploma or equivalent required; additional education or training in business administration or sales support is advantageous.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement savings plan.
• Opportunities for advancement and professional development.
• Employee discounts on home improvement products.
• Dynamic and supportive work environment with a focus on teamwork and collaboration.

Join the HomePro team and play a vital role in providing exceptional support to our sales consultants as we help customers enhance their homes with quality products and outstanding service. Apply today to be part of a company committed to excellence in home improvement solutions.