We have an immediate need for an experienced Delivery Dispatcher to join our team at a home furniture delivery warehouse office in Phoenix, AZ. We are a leading national final mile company providing home delivery and logistics solutions for world-class retailers such as Mor Furniture for Less, RH, Costco, La-Z-Boy, Ashley HomeStore and others.

This energetic person will perform a variety of jobs, including communicating with delivery drivers, processing delivery paperwork and orders, assisting with the maintenance of computer billing files, and helping solve delivery customer problems. Local delivery experience and in-depth knowledge of the Phoenix area geography and traffic patterns are a big plus. Basic computer skills, people skills, a professional appearance, and a strong work ethic are all required. Must be able to work Mid day to evening shifts. Weekends and some holidays.

Responsibilities

• Receive calls from drivers, customers, clients and then record/relay significant information
• Maintain electronic billing records used to prepare invoices
• Address problems and requests by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Use a phone or computer to review and record information.
• Monitor the route and status of field units to coordinate efficient delivery performance.
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities, and other information

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy with working knowledge of Microsoft Office programs (Excel experience required)
• Spanish speaking is a big plus
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking

The most qualified candidates will have experience in a home delivery or transportation operation office. Must be people-oriented and able to communicate well by phone with drivers and customers. Saturday shifts will be required as part of the regular schedule.

HomeDeliveryLink is an EEO and ADA compliant corporation.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Weekends as needed

Application Question(s):

• Please describe your employment experience that may be relevant to this role.

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person