Introduction:

We are seeking a dynamic and experienced Front Office Manager to join our team and oversee the front desk and guest services operations of our hotel. The Front Office Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations

• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests

• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Monitor and maintain inventory levels, including ordering and restocking as needed

• Complete weekly schedule for Front Office team, assist in covering shifts when needed.

• Other duties as assigned.

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry, Hilton brand experience a plus!

• Strong leadership and communication skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Flexibility to work multiple different shifts including evenings, weekends, and holidays as needed.

Perks:

• Competitive salary, Hilton hotel team member discounts

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment