4 Assistant Front Office Manager-Crowne Plaza Jobs in Indianapolis, IN
General Hotels Corporation is Hiring an Assistant Front Office Manager-Crowne Plaza Near Indianapolis, IN
- Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager
- Ensure guests are greeted and taken care of in a timely manner
- Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Ensures front desk staff is knowledgeable about the hotel and its amenities, is trained in brand guest services standards, and knows all front desk operations, including check-in/check-out procedures, telephone procedures, and computer systems
- Helps with human resources functions, including recruiting, interviewing, orientation, training, performance planning and associate management and counsel
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- Support Front Office Manager in improving guest service scores, enrollments and other brand standard requirements
- Understands and follows policies and procedures for the hotel's key control system and ensures others follow them
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- College education related to hospitality or the equivalent hotel front office supervisory experience is preferred
- Must speak fluent English, other languages a plus
- Computer skills are a must
- Continuous standing/walking throughout the shift
- Must be available to work any day or night of the week, weekends and holidays
Job Summary
Full Time
$40k-55k (estimate)
06/13/2023
06/09/2024
genhotels.com
KOKOMO, IN
<25
1962
MARILYN LOWE
<$5M
Related Companies
About General Hotels Corporation
General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company celebrating over 50 years of progressive hotel management and development. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporations portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton ...Inn, Hampton Inn & Suites, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, Fairfield Inn, Best Western Plus and Wingate.
More
Show less
Similar Jobs
Popular Articles
