Are you an organized and focused multi-tasker? Do you thrive in a fast-paced In-Office environment? Do you take pride in successfully impacting customer relationships by utilizing your training and superior soft skills? If so, we’ve got an excellent opportunity waiting for you. For over 25 years HŌM Solutions has been providing superior installation of flooring and general residential remodeling while providing an unprecedented customer experience. This recipe of quality and service has allowed our organization to become one of the largest and most successful home improvement companies in the nation.

Job Purpose

Professionally engage and interact with all customers who contact our Service Center, utilizing phone, email, and text platforms. This In-Office position will service the needs of our customers through aggressive follow-up, multitasking skills, and an enthusiastic approach that creates a positive, service-oriented environment. Manage all customer needs including scheduling and troubleshooting daily questions or concerns. Develop ongoing relationships with key customer accounts to ensure high overall satisfaction levels. Monitor field service level and quality to ensure the organization is providing the highest level of service to its customers. Continually develop innovative and creative strategies to improve service, quality, and team performance.

Qualifications

• Teamwork: Proven ability to work productively and cooperate with others in a team atmosphere.
• Adaptability: Proven ability to maintain a quick pace in a dynamic work environment and excel under demanding conditions.
• Problem Solving: Proven ability to critically analyze a situation and determine alternatives and viable solutions.
• Professionalism: Proven ability to present and communicate ideas in a professional manner.
• Detailed Oriented: Proven ability to maintain workload and produce high-quality, professional work.
• Attitude: Proven ability to always maintain a high level of enthusiasm.

Job Type: Full-time

Pay: $20.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)
• Appointment scheduling: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person