103 Front Desk Agent (Evening Shift) Jobs in Indianapolis, IN
Holiday Inn is Hiring a Front Desk Agent (Evening Shift) Near Indianapolis, IN
***URGENT REQUIREMENT !!! ***
Joining bonus of $500 is available only for qualified candidates. Details are in the interview.
Holiday Inn is looking for a Hotel Front Desk Agent (Evening Shift) to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
*Evening Shift only : 3:00 pm to 11:00 pm
*Hotel Address : Holiday Inn Indianapolis Airport North, 5601 Fortune circle W Indianapolis Indiana 46241
*Contact Person : Mr. Maninder
*Joining: Immediately !!!
*NOTE : The interview is in-person only. No virtual hirings.
We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.
To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
Hotel Front Desk Responsibilities:
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transport services for guests at their request.
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Hotel Front Desk Requirements:
- High school qualification or equivalent.
- Previous hospitality experience would be advantageous.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Excellent customer service skills.
- Must have flexible hours.
- Welcome and greet guests
- Answer and direct incoming calls
- Make and confirm reservations for guests
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Education, Skills and Experience
- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Teamwork
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time
Restaurants & Catering Services
$27k-36k (estimate)
05/12/2024
09/08/2024
hi-nyc.com
NEW YORK, NY
50 - 100
Private
$10M - $50M
Restaurants & Catering Services
Related Companies
About Holiday Inn
Holiday Inn Manhattan offers lodging, hospitality, dining, meeting and event management services.
The job skills required for Front Desk Agent (Evening Shift) include Customer Service, Housekeeping, Credit Card, Scheduling, Billing, Payment Method, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (Evening Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (Evening Shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (Evening Shift) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (Evening Shift), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (Evening Shift). You can explore the career advancement for a Front Desk Agent (Evening Shift) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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