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JOB DESCRIPTION:
FRONT DESK GUEST SERVICE AGENT 3pm-11pm**
REPORTS TO: Front Desk Supervisor, Front Office Manager, AGM
BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
FUNCTIONS/REPSONSIBILITIES:
Education: High School education or equivalent experience.
Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training
Skills and Abilities:
Hours Required:
Job Requirements
Positions may require lifting of front office supplies, assisting with guest luggage, carrying of linens and laundry, kitchen supplies, and other essential property supplies
Position requires frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies
Position requires ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other property departments, distribute invoices to guest rooms, and be able to assist with other essential property needs
This position requires continuous standing for entire shift
This position may require climbing of property stairs
This position requires that the employee be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Work setting:
Education:
Experience:
Shift availability:
Work Location: In person
Full Time
$27k-36k (estimate)
12/21/2023
03/29/2024
The job skills required for Front Desk Agent (PM Shift) include Front Office, Housekeeping, Scheduling, Cash Handling, Problem Solving, Laundry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent (PM Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent (PM Shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent (PM Shift) positions, which can be used as a reference in future career path planning. As a Front Desk Agent (PM Shift), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent (PM Shift). You can explore the career advancement for a Front Desk Agent (PM Shift) below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.