DUTIES

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel amenities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and respond to guest inquiries in a timely and courteous manner
- Resolve guest complaints or issues promptly and effectively
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

REQUIREMENTS

- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and customer service skills
- Knowledge of hotel management systems is a plus
- Ability to handle cash transactions accurately and responsibly
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts, including weekends, and holidays

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person