168 Front Desk Agent Jobs in Orlando, FL
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Holiday Inn Express & Suites Orlando - Lake Nona... is Hiring a Front Desk Agent Near Orlando, FL
Our hotel is seeking to hire Front Desk Agents with at least one year of experience. The ideal candidate will have strong communication skills and background in a customer service environment. The Front Desk Agent will be responsible, but not limited to, answering incoming calls, checking guests into the hotel, checking out guests and providing directions upon request.
Responsibilities:
- Greet and assist customers in a professional manner.
- Answer customer questions.
- Handle customer problems.
- Track information of customers and properties.
- Communicate with customers via phone, email, and voicemail.
- Sell and market property and/or services.
- Be a people-person.
Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Always know what events and activities are on the day’s schedule
Flexibility - night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
Experience - ideally you’ll have spent at least one year in a front desk or guest service position
Job Types: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time | Part Time
$27k-36k (estimate)
12/16/2023
04/22/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Communication Skills, Life Insurance, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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