At Holiday Inn Express & Suites Georgetown, it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests. Our culture inspires confidence and leads to caring service that comes straight from the heart.

Job Description
Holiday Inn Express & Suites Georgetown is seeking a Guest Service Agent to join our front office team!

Do you thrive on multi-tasking and love working with people? Can you see yourself promoting our beautiful hotel and recommending local restaurants to our guests? Are you team oriented and engaging? Then read on to see if this job is the right fit for you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Make Reservations
Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Issue guest safety deposit boxes.
Submit all lost & found articles accompanied by a completed lost & found report.
Knowledgeable of immediate area, services, attractions, and events.
Knowledgeable of fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Performs all other duties as directed by immediate supervisor.
Other Department related duties as become necessary.
Contact via telephone with the other departments such as Reservations, Sales, Housekeeping

Job Requirements:
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
.

Open availability required (mornings, evening, weekends, holidays).

Holiday Inn Express & Suites
431 N IH 35 Georgetown, Texas 78628
Email resume or come in and fill out an application

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: No more than 40.00 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person