Are you a dedicated individual with at least one year of experience in hotel management? We are currently seeking a Hotel Front Office Manager for our establishment in Louisville, KY, US. Your main responsibility will be overseeing the operations at the front desk and ensuring our guests have an unforgettable experience. As the first point of contact for our visitors, you will play a crucial role in meeting our high customer satisfaction goals. Additionally, you will have the opportunity to cultivate a team of staff who share your passion for providing excellent service. If you possess strong leadership skills and have a genuine desire to work with individuals, we encourage you to apply today!Responsibilities:

• Compile and analyze occupancy data and financial reports for the general manager
• Manage and balance the front desk budget and acquire office supplies as needed
• Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction
• Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations
• Direct front desk activities and ensure quality customer service that meets our standards of excellence

Qualifications:

• Previous experience of at least one year in the hospitality industry
• Previous experience of at least two years as a front office manager, front desk associate, or a similar role in either the hospitality field or a related sector
• Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred
• Superior managerial skills, communication abilities, and multitasking capacity
• High school diploma or equivalent certification necessary (GED)

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.