DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

As the Director, Product Management - Signer & Consumer, you will define a multi-year strategy and lead the efforts to develop the roadmap, vision, and priorities for DocuSign to develop product capabilities that are relevant for Signers and, by extension, Consumers.

DocuSign has built award winning and the most pervasive technology for enabling businesses to automate their agreement processes - from generating agreements, negotiating between parties, getting agreements electronically signed, managing the workflows and integrations once an agreement is signed and analyzing and deriving insights from agreements. DocuSign's current product capabilities are primarily targeted at businesses from SMBs to Enterprises, enabling collaboration between businesses and consumers, or signers. Consumers, similarly, have a need to create and manage agreements, and this position will primarily focus on defining a strategy for DocuSign to harness the billions of signers that interact with the service and build product capabilities directly targeted at them. Based on qualitative and quantitative insights and using innovative technologies, you will inform product directions that drive measurable impact and top-level business outcomes, redefining the "state-of-the-art" for DocuSign. The role will demand you to champion consumers and develop a new engaged customer base for DocuSign. In this position you will work cross-functionally with Design, Marketing, and Engineering and engage directly with customers to experiment and iterate to define and fine-tune the strategy and product roadmap.

This position is a people manager role reporting to the Group Vice President of Product Management for B2I.
Responsibility

• Lead the strategy and roadmap for DocuSign consumer focused product initiatives with clear focus on driving business results
• Understand market and customer needs by closely working with consumers, User Research, Data Science and Marketing
• Define and analyze metrics that advise the success of products
• Develop an incremental and iterative product development roadmap that allows rapid testing and validation with a product led growth mindset
• Work closely with the Business Development team to identify partners that would be critical to success
• Monitor, measure, and report on key business and customer metrics continuously and identify areas for continuous testing, experimentation and evolution
• Work closely with developers and product managers across the company to align and influence internal development
• Evaluate and prioritize requirements in partnership with Legal, Trust, Security, Sales, Marketing, and Product team leadership
• Partner with Program Management, Design and Engineering to ensure product ships on time and to quality
• Collaborate with Engineering, Marketing, Pricing, Legal, UX and other cross-functional teams
• Help grow and mentor junior product managers on the team

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Computer Science, Information Systems, Informatics or equivalent
• 12 years of related experience with a Bachelor's degree; or
• 8 years related experience with a Master's degree; or equivalent experience in product management for SaaS products and services specifically focused on consumer applications
• Experience building and using telemetry to review performance and make data-driven decisions

Preferred

• Master's degree or equivalent experience in Computer Science, Information Systems, or Informatics
• Strong customer focus through qualitative and quantitative measures
• Ability to work in a dynamic, fast paced environment, prioritize your work and handle your own time
• Demonstrated success building and leading large-scale consumer technology products
• Experience working cross-functionally with Engineering, IT, Operations, and Program Management
• Proven ability to collaborate well across organizational boundaries
• Excellent executive presence, verbal and written communication skills
• Strong problem-solving skills and productivity
• Ability to influence and collaborate in a matrixed environment having multiple collaborators

Based on applicable legislation, the below details pay ranges in the following locations:

California: $188,200 - $302,825 base salary

Washington and New York (including NYC metro area): $178,400 - $265,900 base salary

This role is also eligible for bonus, equity and .

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at .

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at for assistance.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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