Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

As a proactive and hands-on leader, you will be crucial in shaping and implementing the global vision for our commerce experiences. Your leadership will guide and motivate a team of talented product managers, all dedicated to crafting unique experiences that encompass how customers discover, experiment, purchase, and maintain their connection with DocuSign. Your ability to envision a future state, evaluate opportunities, and prioritize effectively is essential. This role offers you the chance to significantly impact our business by developing a top-tier digital experience for our clients. You will be closely aligned with key business metrics, both input and output-oriented. Expect regular interactions with senior leadership to discuss product design, feasibility, roadmap advancements, and Quarterly Business Reviews (QBRs).

This position is a people manager role reporting to the VP, Product Led Growth & eCommerce.

Responsibility

• Articulate a clear vision of what the end-to-end commerce customer experience should be across desktop and mobile
• Lead and inspire a team of highly skilled product managers to drive product strategy, document precise requirements and use cases in partnership with Commerce Platform product management, Engineering, and UX design
• Track, understand, analyze, and communicate the impact on input and output business metrics
• Collaborate with Engineering and UX design in setting the roadmap and making necessary tradeoffs
• Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across the commerce funnel
• Communicate roadmap and corresponding impact to leadership across the org
• Work with UX Design, Content Design to conduct user research studies
• Partner with Data & Insights and Testing Optimization teams to scale up and drive a continuous stream of A/B tests worldwide

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in Computer Science or related field
• 15 years in Commerce Digital experience in product management
• 10 years managing a team of product managers
• Experience working directly with UX, Engineering, and Testing teams to create frictionless customer experiences
• Familiarity with A/B testing best practices and a track record of reaching conclusive results
• Knowledge of commerce best practices and insights to achieve world-class conversion, expansion, and retention rates

Preferred 

• MBA or MA degree
• Clear understanding of levers that can help scale an enterprise SaaS business
• Comfort in solving technical problems alongside the Engineering team
• Strong collaborative, interpersonal, influence, and communication skills
• Ability to work effectively across multiple functional areas with diverse stakeholders

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $216,500.00 - $345,200.00 base salary

Illinois and Colorado: $201,600.00 - $284,850.00 base salary

Washington and New York (including NYC metro area): $201,600.00 - $305,750.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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