When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Tenant Services Coordinator with Hines, you will provide coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to:

• First point of contact for building tenants, vendors, and visitors. Interact with employees, visitors and vendors with poise and diplomacy.
• Compose various correspondence, documents and reports using proper format, punctuation, grammar, diction, and style. Demonstrate strong attention to detail and proofreading abilities.
• Ability to manage and prioritize multiple tasks while meeting deadlines.
• Manages assigned service contracts and projects under Assistant Property Manager / General Property Manager supervision.
• Assists Security and Janitorial staff when needed.
• Coordinates information flow between security, janitorial, engineering, construction manager, and tenants.
• Assist Assistant Property Manager and Project Accountant on collection efforts for tenant receivables.
• Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
• Conducts tenant focus groups.
• Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
• Updates tenant warden lists.
• Assists in developing, producing, and distributing building communications.
• Follows-up on daily tenant service requests (e.g. service calls and special service requests).
• Assists in preparation of Quarterly Ownership Reports and Annual Plan.
• Manages and promotes conference center.
• Complies with all written Hines GS and regional company policies.
• Responsible for all typing related to Tenant Services Coordinators job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
• Acts as a team member with all employees of the management staff.
• Maintains and updates vendor and other files.
• Maintain office and kitchen supply inventory.
• Carries out other duties as assigned by Assistant Property Manager / General Property Manager.

Minimum Requirements include:

• Bachelors degree or currently enrolled and two years completed, from an accredited institution.
• Two or more years of experience in customer service or relations.
• Good interpersonal skills.
• Maintains calm demeanor in emergency situations.
• Establishes a cooperative working atmosphere among staff.
• Exchanges ideas, information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Ability to converse with all levels of tenants.
• Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
• Demonstrates strong attention to detail and proofreading abilities.
• Composes various correspondence, documents and reports using proper format, punctuation, grammar, diction, and style.
• Ability to operate personal computer.
• Ability to talk/answer telephone.
• Ability to visually inspect building.
• Ability to meet highest attendance requirements and punctuality requirements.
• Ability to detect emergency alarms auditory and/or visual.
• Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby. Ability to arrange holiday decorations, set up tables/flowers/food for special events.
• Ability to make aesthetic decisions based on visual perception.
• Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.
• Compensation: $66,300 - $83,000

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. Includes both the global Hines organization as well as RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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