Registration Services Coordinator (Administrative Support Coordinator I)
Job no: 535824
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)
Position Summary
Under the general direction of the Associate Registrar of Campus Support and Assistant Registrar of Campus Support, the Registration Services Coordinator will provide administrative support to the Office of the Registrar and the Campus Support unit. The Campus Support unit provides enrollment services to various constituents in the areas of academic advising, alumni, disabled student services, extended studies offerings and procedures, fee payment issues, financial aid, remediation, residency determination, student health services, international students, and testing requirements and scores, as well as the functions most germane to a Registrar's Office: registration, grades, transcripts, and probation/disqualification. The unit is charged with providing customer service and assistance in person, by mail, e-mail, telephone, and other technologies to all members of the campus community and the general public.
The Registration Services Coordinator will communicate to and assist students, faculty and staff with the procedures and regulations regarding enrollment, grades, and transcripts. Some of the responsibilities are as follows:

• Provides key support to enrollment management strategies
• Reviews and processes student petitions
• Provides enrollment services to the campus community, admitted applicants, students, faculty, staff, graduates, alumni
• Assists students, faculty, staff and the general public who experience difficulties with normal procedures.
• Satisfactorily resolves complaints and problems by generating options and alternate solutions to resolve these situations
• Contributes to the development of new approaches to the changing needs of the groups the University serves in order to continuously improve the level and quality of services provided
• Provides academic record information to students and former students in a timely and efficient manner in support of campus retention and advising initiatives
• Provides enrollment and degree verification information in accordance with FERPA regulations
• Maintains the integrity of academic records by timely processing of data

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary
Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State, Specialized and International Recruitment, and Enrollment Services Communications. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university regarding the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.
The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units.
For more information regarding the Enrollment Services department, click here.
Education and Experience
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Key Qualifications

• Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students
• Working knowledge of USCIS immigration classifications and immigrant visas
• Experience working in an enrollment services division or Registrar's office
• Experience in a university setting working with diverse student populations
• At least 2 years of clerical, administrative support experience in customer service is preferred

Compensation and Benefits
Starting salary upon appointment is not expected to exceed $3,505 per month.
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
CSU Classification Salary Range: $3,505 - $5,508 per month.
Diversity and Community at SDSU
At SDSU, our diversity gives us power and benefits every single member of our community.
Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Supplemental Information
Initial review of the required application materials, including cover letters and resumes, will begin on March 7, 2024. To receive full consideration, apply by March 6, 2024. The position will remain open until filled.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here.
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Olma Javonillo at ojavonillo@sdsu.edu.
Advertised: Feb 22 2024 Pacific Standard Time
Applications close: