Position Title: Site Coordinator

Organization: Jewish Family Service of San Diego

Department: Immigration Services

Position Type: Full-Time (37.5 hours/week), Non-Exempt

Work Setting: Onsite

Reports To: Travel Center Manager

Pay Rate: $29.87- $32.96/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

Jewish Family Service provides robust immigration legal services in addition to humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS provides case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

The Site Coordinator – location plays an integral role on the team and supports the Migrant Shelter by ensuring all aspects of the shelter locations are operating as they should, and that the needs of the operation and shelter guests are met. The Site Coordinator maintains close communication with staff across all shelter sites while adapting to processes as the operation shifts. The SC problem solves and directs staff, taking care of the day-to-day operations of the Travel Center. They could also work at other shelter locations to be able to step in for coverage for other Site Coordinators at either shelter site. This position reports directly to the Travel Center Manager and works closely with the rest of the shelter leadership team.

Responsibilities:

• Oversee the day-to-day operations of the Travel Center (TC) and/or non-congregate shelter site
• Coordinate between TC, non-congregate site, and other shelter operations
• Coordinate transfer of guests to between sites appropriately
• Coordinate welcome of guests to Travel Center and/or non-congregate site; provide orientation, offer meals/snacks, maintain communication about onward travel
• Serve as a first point of contact during emergencies at shelter sites and conduct applicable follow-up
• Maintain awareness of and responsibility within relevant emergency management procedures
• Monitor shared emails, phone lines, and voicemails and for critical operational communication
• Ensure that shelter services are provided with a trauma-informed perspective
• Utilize the client management software to reconcile, update, generate, and extract reports as necessary
• Advise on client database report format and content changes based on operational need
• Ensure reports and communication occur prior to new arrivals
• Coordinate with external JFS partners to include hotel management, medical providers, contracted staff, meal vendors, and state partners
• Actively participate in leadership meetings
• Collaborate with the Childrens’ Coordinator on materials and programming for children
• Report any emergencies or incidents to Shelter Manager(s), Director, and Assistant Director-Operations
• Communicate challenges and ideas for improvement to supervisor and Managers, collaborating on any changes needed
• Coordinate and communicate with shelter leadership to ensure that client needs are addressed in a timely and professional manner
• Assist in the development and revision of procedures, when operationally necessary
• Takes ownership for team cohesion
• Mentor and direct staff in professional development, their responsibilities, and their role as team members
• Provide operational supervision to staff, including any contracted staff and volunteers
• Provide direct supervision to staff including mentoring, coaching, and reviewing timecards
• Provide support to shelter guests by directing them to the appropriate staff
• Maintain careful records for any cash/card handling, and other relevant financial processes
• Ensure guests and staff follow all health and safety protocols
• Ensure a safe and clean space; indoors and outdoors
• Ensure that all program policies and rules are implemented fairly and consistently
• Ensure Public Health guidelines are upheld related to safe food handling and service
• Assume responsibility over safety, cleanliness, and good maintenance of materials on-site and ensure all parties on-site abide by these guidelines
• The Site Coordinator is required to pivot with adjusting operational procedures as needed by internal or external factors
• Monitor and support the quality-of-service delivery
• Monitor and support and the morale of the workforce
• Approve Timecards for direct reports

The Responsibilities Below are Assigned Depending on Operational Need

• Receive and welcome guests to other shelter locations
• Communicate with federal agencies
• Support Managers in arranging medical care for guests, as needed
• Coordinate with shelter and hotel staff to assign rooms based on guest/operational need
• May involve supporting other shelter locations depending on operational need
• Other duties as assigned

Skills/Experience/Abilities That Are a Must-Have:

• At least 1-2 years’ previous leadership experience required, including direct supervision of staff
• Proficiency in Microsoft Suite (Word, Excel, Outlook, etc.) 
• Knowledge and experience in case management and job skills training
• Strong leadership skills 
• Practiced in supervising and mentoring a team
• Exceptional organizational and analytical skills
• Experience with following and executing program protocols
• Ability to multitask efficiently and effectively
• Experience with advising upon, following, and executing program protocols
• Ability to innovate, solving challenges and developing functional solutions
• Experience in customer service and crisis intervention 
• Understanding of foreign-born immigrant populations and the concept of trauma-informed care
• Sensitivity to cultural differences present in the service population
• Strong team player while demonstrating the importance of team building to inspire and lead and committed team
• Support staff through conflict resolution, and/or recognize when needed to step in to help resolve a conflict or when it must be referred to a higher level
• Experience in and willingness to perform well under stress
• Comfortability with quick pivots/adjustments in program processes
• Establish and maintain effective working relationships and professionalism with staff, volunteers, community partners and others connected to the work
• Ability to address challenges in the moment or timely
• Emotional availability and agility to have difficult conversations with a collaborative mindset and by applying self-awareness
• Possess self-initiative and demonstrated attention to detail
• Communicate clearly, both verbally and in writing 
• Continuously strive for self-improvement
• Commitment to excellence and ability to provide high quality work
• Resilient, optimistic, and open to change
• Associates/Bachelor’s degree in social service program and/or at least 1 year experience in social service field

Skills/Abilities We’d Like You to Have:

• One or more years of supervision or leadership experience preferred
• CPR/First Aid & AED Certification preferred, but not required 
• Experience working within client database systems
• Comfort working in an environment where multiple languages are spoken 
• Ability to work effectively with senior leaders and collaborate with staff at all levels

Additional Information Required Upon Hire:

• Self-attestation of immunizations against communicable diseases
• Valid CA Driver’s License 

Physical Requirements of this Position:

Must be able to

• Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone
• Extended work with computer
• Close, distance and peripheral vision
• Occasionally climb or balance, stoop, kneel, crouch or crawl
• Concentration and good hearing are required
• Heavy Work – Exerting up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Climbing - Ascending or descending ladders, stairs, ramps, and the like, using feet and legs and/or hands and arms
• Balancing – Maintaining body equilibrium to prevent falling and walking and standing
• Stooping – Bending downward and forward by bending spine at the waist
• Kneeling – Bending legs at knee to come to a rest on knee or knees
• Crouching – Bending the body downward and forward by bending leg and spine
• Crawling – Moving about on hands and knees or hands and feet
• Reaching – Extending hand(s) and arm(s) in any directions
• Standing – Particularly for sustained periods of times
• Walking – Moving about on foot to accomplish tasks, moving from one work site to another 
• Pushing – Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
• Pulling – Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion
• Lifting – Raising Objects from a lower to a higher position or moving objects horizontally from position to position
• Grasping – Applying pressure to an object with the fingers and palm
• Hearing – Perceiving the nature of sounds at normal speaking levels with or without correction
• Ability to receive detailed information through oral communication
• Repetitive Motion – Substantial movements (motions) of the wrists, hands and/or fingers

Conditions the Worker Will Be Subject to in This Position:

• The worker is subject to varied environmental conditions. Work activities occur inside and outside
• The worker could be subject to extreme cold/heat, s for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity
• The worker is subject to noise. There is enough noise to cause the worker to shout in order to be heard above ambient noise level
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving vehicles, or exposure to chemicals
• The worker will be in an environment with possible communicable illnesses and must be comfortable performing the duties in this type of environment

Important Notice:

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San DiegoJewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in Moving Forward Together. To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.