HOTEL EXPERIENCE PREFERRED BUT NOT MANDATORY.

We are seeking a friendly and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing a warm welcome and ensuring their stay is enjoyable and hassle-free.

Responsibilities

• Greet guests with a smile and provide a warm welcome upon arrival.
• Efficiently check guests in and out, process payments, and answer inquiries about hotel services, amenities, and local attractions.
• Handle guest requests and concerns promptly and professionally, striving to exceed their expectations.
• Assist with reservations, including taking bookings over the phone, online, or in person.
• Maintain accurate records of guest information, preferences, and special requests.
• Coordinate with housekeeping and maintenance staff to fulfill guest requests and ensure rooms are clean and ready for occupancy.
• Maintain a tidy and organized front desk area, including stocking supplies and informational materials.

Skills

• High school diploma or equivalent required.
• Previous experience in customer service or hospitality preferred, but not required.
• Excellent communication and interpersonal skills, with a positive and professional demeanor.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in computer systems, including hotel management software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings, weekends, and holidays.ls

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person