POSITION SUMMARY. Effectively promote, take and deliver food and beverage orders. ESSENTIAL FUNCTIONS. Accurately and quickly take and place all food orders with the kitchen, according to the prescribed procedure. (25%). Answer all questions about cooking methods, menu items, specials and prices of all items. (5%). Prepare and deliver beverage and dessert orders. (10%). Check food to ascertain that appearance, temperature and portions are correct...
BASIC PURPOSE. Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations. ESSENTIAL FUNCTIONS. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%). Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%). Run accurate room status reports in a timely manner and relay necessary information to affected dep...
Executive Housekeeper. BASIC PURPOSE. Plan and manage the room and related area’s operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE. Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget con...
The primary duties of the Van Driver are to transports guests about the premises or local areas in scheduled van runs. Assist with check in/outs as needed. Reporting to the Front Desk Manager the following is required. ESSENTIAL FUNCTIONS. Must be able to work PM (nights), weekends and holidays. Must have a valid driver license and pass BMV driver Background Check. Excellent customer services skills and greet guests' with a pleasant demeanor. Ope...
BASIC PURPOSE. Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner. ESSENTIAL FUNCTIONS. Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%). Train and monitor housekeeper...
POSITION SUMMARY. Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud. ESSENTIAL FUNCTIONS. Audit balance and report on all food and beverage outlets’ (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but n...
BASIC PURPOSE. Plan and manage two major functions of the hotel (e.g., the food and beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objec...
BASIC PURPOSE. Plan and manage the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. ORGANIZATIONAL SCOPE. Position is responsible for short and long term planning and day-to-day operations. Recommends the hotel’s budget, marketing plans and business plans and managers within approved plans and objectives. Position is responsible for the ...
POSITION SUMMARY. Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ORGANIZATIONAL SCOPE. Position is responsible for exceptional customer service in order to generate revenue. ESSENTIAL FUNCTIONS. Handle guest registration and room assignments, accommodating special requests whenever possible. (10...
POSITION SUMMARY. Set-up, service and breakdown assigned functions in a safe, accident-free manner. ESSENTIAL FUNCTIONS. Read BEO and know how to complete a set-up. (3%). Set tables in assigned area correctly and uniformly. (15%). Keep station neat and clean while servicing guest per established policies and procedures. (5%). Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment. (5%). Ass...
BASIC PURPOSE. Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner. ESSENTIAL FUNCTIONS. Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%). Train and monitor housekeeper...
