65 Front Office Supervisor Jobs in Atlanta, GA
Hilton Atlanta Perimeter is Hiring a Front Office Supervisor Near Atlanta, GA
Join our team at the Hilton Atlanta Perimeter Center as a Front Office Supervisor! Don't miss out on this amazing opportunity - apply today and take the first step towards a rewarding career with us.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
•Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.
•Ensures that all front office associates receive training adequate for the performance of the position.
•Provides feedback on a continual basis.
•Participated in the training, developing, and disciplining of all front office staff.
•Maintains records of absences and tardiness.
•Performs all front office duties including check-in, check-out, reservations, etc.
•Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services.
•Ensures that all required reports are completed and submitted in a timely manner.
•Ensures guest satisfaction by responding to and resolving guest complaints.
•Is aware of direct competition.
•Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
•Maintains regular contact with the Housekeeping Department to ensure proper room status.
•Fills in for the Assistant Front Office Manager in his/her absence.
•Must wear the required uniform.
•Must maintain a neat, clean, well-groomed appearance.
•Ensures that staff is in adherence to uniform/grooming standards at all times.
•Ensures that all guests are served.
•Notifies the Front Office Manager of guest comments.
•Performs other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
•Supervises a total of 10 to 20 employees in the front office department.
•Responsible for the direction, coordination, and execution of this unit.
•Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
•Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. ONQ experience preferred.
Job Summary
Full Time
$47k-65k (estimate)
04/27/2024
05/10/2024
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
