You haven't searched anything yet.
Job Summary:
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.Core Responsibilities and Essential Functions:
Customer Service: - a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. - b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. - c. Communicating quickly and often with patients, if there is a delay or wait for patient care. - d. Working with both clinical staff and providers in a team approach. - e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle: - a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. - b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. - c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. - d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits - e. Contacting patients for appointment reminders Administrative: - Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests - Other duties as assigned by management.Required Minimum Education:
High school diploma or equivalent. RequiredRequired Minimum License(s) and Certification(s):
Additional Licenses and Certifications:
Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience RequiredRequired Minimum Skills:
Computer skills essential. Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Knowledge of insurance filing and requirements. Strong verbal and written communication skills. Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.Full Time
Hospital
$27k-36k (estimate)
03/31/2023
02/21/2024
wellstar.org
MARIETTA, GA
1,000 - 3,000
1993
NGO/NPO/NFP/Organization/Association
LINDA CLARK
$500M - $1B
Hospital
WellStar provides medical care systems and services.
The job skills required for Front Office Specialist include Customer Service, Front Office, Written Communication, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Specialist positions, which can be used as a reference in future career path planning. As a Front Office Specialist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Specialist. You can explore the career advancement for a Front Office Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Specialist job description and responsibilities
Front Office Specialist has to multitask and serve many guests at once, a good employee must keep calm under pressure.
03/13/2022: Brockton, MA
Front Office Specialists help employee with their daily clercial and administrative work.
03/05/2022: Columbus, OH
While front desk employees are not salespeople, they should be able to promote specific services and offer suggestions.
01/11/2022: Muskegon, MI
Assist at the front desk when needed with guest registration and departure processes.
01/20/2022: Mobile, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Specialist jobs
Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
02/02/2022: Cleveland, OH
Obtain On-the-Job Front Desk Training.
01/21/2022: Biloxi, MS
Many employers seeking front office help will often note when an open position requires little or no experience.
03/09/2022: Rock Hill, SC
This role routinely uses standard office equipment such as computers, phones and copiers.
01/25/2022: Roanoke, VA
Step 3: View the best colleges and universities for Front Office Specialist.