The Hilton Anchorage is seeking to add an Executive Housekeeper to our hotel team. Due to an internal promotion we are currently seeking a detail oriented Executive Housekeeper that is prepared with a keen knowledge of hotel accommodations, public areas and high service standards. You will work with supervisors, inspectors, maintenance technicians, and team leads to ensure that all accommodations and public areas are prepared and maintained at the highest level of cleanliness and quality.

The Primary Functions are:

• Assist in training and onboarding new housekeeping staff members.
• Reviewing all daily reports and arrival manifests for incoming guests to ensure that special needs from the department are met.
• Assigning daily housekeeping staff into teams and providing daily team schedules based upon occupancy.
• Insuring team leads, housemen, and Managers are aware of special guest requests, are prepared with occupancy reports, guest activity schedules, and arrival departure times.
• Ensuring all staff members are present, in uniform and properly groomed each shift.
• Inventorying and requisitioning cleaning supplies and guest amenity supplies.
• Maintaining the cleanliness of the housekeeping department. Including upkeep of department stock items, and placement of clean linens.
• Constant communication with the Front Desk Management team throughout the day keeping all parties aware of the clean status of homes. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met.
• In conjunction with housekeeping Managers, performing arrival inspections on all guest rooms to ensure that accommodations are cleaned and staged to meet Hilton brand standards prior to guest arrival.
• Inspecting Public Areas throughout the day to ensure that Hilton brand standards are met.
• While inspecting guest rooms, documenting and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate. Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.
• Always be prepared to address guest inquiries, complaints in a professional and timely manner. Be prepared to converse with guests at a high level at any time.
• Ensure confidentiality and security of visited rooms.
• Track and store all lost and found items left in guest rooms or public areas in the computer.
• Ensure all maintenance repair items are reported as soon as possible.
• Assist in controlling expenses by the housekeeping department ensuring that all supplies are properly tracked.
• Responsible for ensuring that no unnecessary staff hours are being accumulated. Ensuring no unapproved overtime hours are accumulated.

• Review all guest and create action steps as necessary.
• Schedule cleaning for Public Areas and public area attendants in conjunction with special events.
• Act as quality controller for linens and terry. Removing pilled, stained or old linens as necessary and tracking disposed of linens for repurchasing needs.
• Work in a safe and responsible manner while adhering to all OSHA standards.
• Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

Looking for Team Members with:

• Previous leadership experience in Housekeeping or Rooms Division of hotel required.
• High school diploma, GED or vocational training or job-related course work.
• Proven customer services skills, communication skills, and organizational skills

Team Members can look forward to:

• PTO
• Medical, Dental, Vision
• Life Insurance
• 401K with match
• Opportunities for career development and advancement
• Complimentary Lunch Provided
• Hilton employee travel discounts worldwide

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person