Purpose of the position

The position is responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team’s resources are used effectively and that customer service agreements are fulfilled; completing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory needs.

Main tasks and responsibilities

• Lead a team of Shop & Field Technicians and a Service Coordinator
• Review and approve time, manage overtime
• Expense reporting and approvals
• Ensure that repairs, maintenance and installations are completed on-time, within budget, and according to customer requirements
• Provide front-line technical support for technicians and customers. Handling service related customer complaints/Issues
• Parts ordering and inventory control. Manage parts requests from technicians and customers
• Develop, evaluate, and review technical service procedures and standards, and research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team
• Manage and develop District P/L, reviewing, forecasting, and budgeting
• Optimize all activities to support budget. Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction standards
• Work with sales to manage installations
• Assist Region Support Specialists with work order issues
• Assist Service Coordinator with dispatching service techs
• Complete building and equipment maintenance and inspections
• Safety and 5S-Weekly Safety Meetings
• 5S Compliance and sustaining
• Customer visits and relationship development
• Monitor and develop branch efficiency, productivity, personnel performance as well as fixed costs
• Research and drive business opportunities within scope of strategy
• Provide on-call service (24/7)
• Ensure optimization of technicians
• Manage daily billing and contract compliance
• Track invoicing, review accuracy and approvals
• Performance reviews and position requirements
• Recruitment and interviews of technicians/support staff
• Request new user equipment from IT
• Other duties, as assigned

What you’ll need to succeed

Education:

• High School diploma or equivalent required
• College degree preferred

Working experience:

• 5 years in a management role or equivalent experience preferred

Skills and competencies:

• Customer oriented attitude and proven ability to develop and manage customer relationships
• Business mind-set, knows and understand numbers
• Ability to lead and manage team work effectively
• Results and achievement driven and eager to create long term relationships
• High integrity and excellent interpersonal, leadership and communication skills
• Must be able to lift 60 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

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