240 Customer Service Supervisor Jobs in Tampa, FL
HeritageInsurance is Hiring a Customer Service Supervisor Near Tampa, FL
Position Summary:
The Customer Service Supervisor is responsible Leading and supervising an assigned group of Service representatives in the Customer Service Function for the company. This includes hiring, training and managing employees to assist policyowners and agents by phone, on-line and through written requests. The supervisor coordinates staff resources to resolve problems and preserve business for the company. The Supervisor is responsible for monitoring company goals for quality and quantity, and initiating activity to ensure the department achieves them.
Responsibilities:
- Guide the Customer Service department to meet Company Service Goals.
- Select and hire Service Reps and Team Leaders to fill authorized positions.
- Coordinate the training of new Reps in the on-boarding process
- Coordinate the training of existing reps to fill their knowledge gaps.
- Organize workflow and ensure that Service Reps understand their duties or delegated tasks
- Design and manage Service Rep schedules and monitor phone queues
- Monitor Quantity and Quality Goals. Provide recommendations for changes as needed.
- Provide employee performance reviews
- Provide reinforcement and moral building recognition to reps.
- Provide technical guidance, information and procedural advice on customer service issues.
- Handle escalated Service requests
- Conduct research when needed to complete service requests
- Prepare Department service reports
- Audit and approve employee timecards
- Communicate with customers, agents and other departments promoting a team atmosphere.
- Identify, recommend, and implement customer conservation approaches to enhance policy retention
- Monitor and manage the Subject Matter Expert (SME) program
Qualifications:
- Bachelor’s degree or equivalent education and experience.
- Ability to multi-task and handle numerous assignments simultaneously.
- A process thinker seeking productivity and exceptional service.
- A professional, positive and enthusiastic attitude
- Strong leadership skills and the ability to take initiative.
- Excellent listening, verbal, telephone, and written communication skills.
- Ability to work well in a team environment.
- Advanced computer skills.
- Good problem solving skills.
- Effective training, coaching and counseling skills.
Job Summary
Full Time
$57k-74k (estimate)
03/07/2023
05/16/2024
The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Leadership, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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