JOB OVERVIEW:

This position is responsible for providing installation of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced installers and supervisors to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive installation success to improve customer satisfaction, maximize customer retention, and increase profitability.

KEY RESPONSIBILITIES:

• Provides installation services to customers courteously and professionally. May also provide repair services to customers on an as-needed basis.
• Provides and maintains the necessary tools of the trade and is readily available to perform installation and repair services.
• Complete all on-site installation, repair maintenance, and test tasks under the supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors in technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in the van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Compliance with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates promptly to all Team Members and HUB dispatchers, keeping all informed of the progress of assignments.
• Completes all work orders promptly. The work order should be reviewed with the customer or a responsible staff member before departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Working knowledge of hydraulics, mechanical and electrical systems

GENERAL SKILLS & COMPETENCIES:

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

WORK EXPERIENCE:

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background, and customer service background.

PREFERRED EDUCATION:

Typically, High School education, vocational training, and/or on-the-job training. Associate degree or Technical School Certification is preferred.

TRAVEL / PHYSICAL DEMANDS:

The Equipment Install Technician (EIT) position will require the delivery, installation, and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stooping, lifting, and climbing of ladders.

SKILL:

Entry-level technical professional; learning on the job. Has learned the fundamental concepts, practices, and procedures of a particular field of study, but not yet the formal application of these concepts, practices, and procedures. Resolve the most routine issues.

COMPLEXITY:

Work on problems of limited scope and impact with no to limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve the most routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Begin building working relationships internally and externally.

SUPERVISION:

Work under close supervision and receive detailed instruction, guidance, and direction on all assignments.

PERFORMANCE REQUIREMENTS:

To advance to a new job level, TSM must complete the following:

• Level 1 Certifications to be determined by the ROM/ZOM based on business need
• Must begin to cross-certify (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)
• Ability to present preventative maintenance to customers
• Ability to lead installations

Must demonstrate professional behavior and should consistently be at the high end of meeting expectations or consistently exceed expectations.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers