Recent Searches

You haven't searched anything yet.

19 Support Specialist (HelpDesk) Jobs in Vancouver, WA

SET JOB ALERT
Details...
LEAP Legal Software
Vancouver, WA | Full Time
$54k-67k (estimate)
1 Week Ago
LEAP Legal Software
Vancouver, WA | Full Time
$54k-67k (estimate)
1 Week Ago
Grid
Vancouver, WA | Contractor
$58k-76k (estimate)
3 Months Ago
Grid
Vancouver, WA | Contractor
$58k-76k (estimate)
3 Months Ago
U-Haul
Vancouver, WA | Full Time
$54k-67k (estimate)
1 Day Ago
U-Haul
Vancouver, WA | Full Time
$54k-67k (estimate)
1 Day Ago
Adair Homes Inc
Vancouver, WA | Other
$59k-74k (estimate)
4 Days Ago
Saje Natural Wellness
Vancouver, WA | Full Time
$92k-115k (estimate)
1 Week Ago
Waste Connections
Vancouver, WA | Full Time
$45k-57k (estimate)
3 Weeks Ago
City of Vancouver
Vancouver, WA | Part Time
$44k-55k (estimate)
2 Months Ago
Notified
Vancouver, WA | Full Time
$40k-50k (estimate)
2 Months Ago
JR Merit
Vancouver, WA | Full Time
$72k-88k (estimate)
5 Months Ago
JR Merit
Vancouver, WA | Full Time
$72k-88k (estimate)
5 Months Ago
JR Merit
Vancouver, WA | Full Time
$72k-88k (estimate)
5 Months Ago
COMMUNITY AND FAMILY SERVICES FOUNDATION
Vancouver, WA | Part Time
$60k-77k (estimate)
0 Months Ago
AZAD Technology Partners
Vancouver, WA | Full Time
$46k-57k (estimate)
3 Months Ago
Charter College
Vancouver, WA | Full Time
$47k-60k (estimate)
10 Months Ago
Innovative Services NW
Vancouver, WA | Full Time
$46k-58k (estimate)
6 Months Ago
PeaceHealth
Vancouver, WA | Full Time
$41k-51k (estimate)
3 Months Ago
Support Specialist (HelpDesk)
LEAP Legal Software Vancouver, WA
$54k-67k (estimate)
Full Time | IT Outsourcing & Consulting 1 Week Ago
Save

LEAP Legal Software is Hiring a Support Specialist (HelpDesk) Near Vancouver, WA

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

Support Specialist, Vancouver, BC

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack including Service Cloud, our team of attentive problem solvers act quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrive son helping people.

WHAT YOU'LL DO

Responsibilities and Duties (included but not limited to)

  • Provide client support and technical issue resolution via email, phone and chat
  • Understand client's business/software needs
  • Resolve technical issues by guiding clients with specific features of LEAP software products
  • Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
  • Able to work independently and efficiently to meet deadlines.

All training will be provided.

WHAT YOU'LL BRING

  • At least 1 years’ customer service experience required. Accounting or Law would be an advantage but not essential.
  • Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
  • Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
  • Experience with Microsoft products including MS Word and Excel.
  • Demonstrate strong collaborative teamwork and people skills.
  • Excellent collaborative spirit.
  • Thrives working with an intellectually stimulating, high-energy team.
  • Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
  • Ability to meet deadlines and commit to team goals.

WHAT YOU'LL GET

  • Hybrid, flexible working model.
  • Excellent working environment.
  • Employee Share Scheme.
  • A fantastic culture – open communication, and transparency through practical and quarterly strategic briefings.
  • Competitive Health Insurance, RRSP Plan, and vacation time

LIFE AT LEAPLEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, ongoing support and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments and even work abroad.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$54k-67k (estimate)

POST DATE

05/16/2024

EXPIRATION DATE

07/15/2024

WEBSITE

leap.us

HEADQUARTERS

JERSEY CITY, NJ

SIZE

200 - 500

FOUNDED

1992

TYPE

Private

CEO

RENAN LEVY

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

Related Companies
About LEAP Legal Software

LEAP is a cloud-based software that allows legal professionals to manage and store their client and matter related information.

Show more

LEAP Legal Software
Full Time
$66k-85k (estimate)
3 Days Ago

The job skills required for Support Specialist (HelpDesk) include Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist (HelpDesk). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist (HelpDesk). Select any job title you are interested in and start to search job requirements.

For the skill of  Installation
Clover Leaf Solutions
Temporary | Contractor
$57k-75k (estimate)
1 Day Ago
Show more

The following is the career advancement route for Support Specialist (HelpDesk) positions, which can be used as a reference in future career path planning. As a Support Specialist (HelpDesk), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist (HelpDesk). You can explore the career advancement for a Support Specialist (HelpDesk) below and select your interested title to get hiring information.

U-Haul
Full Time
$54k-67k (estimate)
1 Day Ago

If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Specialist job description and responsibilities

Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

03/23/2022: Greensboro, NC

Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

01/23/2022: Florence, SC

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

02/03/2022: Hopkinsville, KY

The specialists work along with the staff members to supervise the assigned projects by an organization.

03/01/2022: Sarasota, FL

The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.

01/23/2022: Pueblo, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Specialist jobs

Experience as a Customer Support Specialist or similar CS role.

04/04/2022: Philadelphia, PA

Proven work experience as a Sales support specialist or Sales support associate.

04/18/2022: Galveston, TX

Tech support specialists need good communications skills.

01/23/2022: Milwaukee, WI

Gain experience with operating systems.

02/19/2022: Grand Rapids, MI

Learn Relevant Tech Skills and Gain Experience.

03/04/2022: Petersburg, VA

Step 3: View the best colleges and universities for Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more