Job Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Provide exceptional customer service via phone, email, and chat
- Assist customers with inquiries, concerns, and product information
- Process orders, returns, and exchanges accurately
- Upsell products or services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or issues
- Maintain accurate customer records and update information in the database
- Collaborate with other team members to ensure customer satisfaction

Experience:

- Previous experience in customer service or related field
- Proficiency in data entry and computer systems
- Excellent phone etiquette and communication skills
- Ability to communicate effectively in English; fluency in Spanish is a plus
- Strong sales skills with experience in upselling products or services
- Multilingual abilities are advantageous for this role
- Familiarity with outbound calling techniques

Join our team and enjoy a supportive work environment, opportunities for growth, and the chance to make a difference in customers' lives.

Job Type: Full-time

Pay: $35,984.16 - $43,335.76 per year

Benefits:

• 401(k) matching

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Douglasville, GA 30134 (Preferred)

Ability to Relocate:

• Douglasville, GA 30134: Relocate before starting work (Required)

Work Location: In person