The Operations Coordinator reports to the SFHOT Program Manager and assist to coordinate the ongoing and future operations requirements for the San Francisco Homeless Outreach Team (SFHOT). As part of the Operations Team this position will assist to coordinate the facilities, vehicle, and logistics programs for SFHOT. Additionally, the Operations Coordinator will support SFHOT program leadership team, and will maintain daily communication across functional areas for the SFHOT, HSH, and staff. The Operations Coordinator will help coordinate several sites used by SFHOT for community outreach. 

ESSENTIAL FUNCTIONS

• Facilities management – Serve as a point of contact for SFHOT leadership for facilities, physical space, information technology networking, desktop, and phone communications.
• Inventory management – Oversee management and procurement of operational and administrative supplies.
• Fleet management – Assist with the management of all SFHOT vehicles to include insurance, maintenance, and compliance for owned and leased vehicles.
• Purchasing and logistics - Vendor selection and maintenance for services, equipment, and supplies.
• Internal business process development - Assists in evaluating current and proposed systems and procedures. Ensure that administrative and operational processes are performed in compliance with HSH, CCSF, and SFHOT protocols.
• Assist with Internal Business Process Audits – Ensure that administrative and operational processes are performed in compliance with SFHOT, HSH, and City of San Francisco policies.
• Process Improvement - Conduct business process mapping for internal processes improvement of operations. Facilitate process improvement initiatives for director in coordination with SFHOT, and HSH.
• Assist with Vendor management – Negotiate and maintain vendor service agreements and updates regularly.
• Liaison with community partners – Serve as one of the points of contact for operational matters as part of the SFHOT staff.
• Special projects as directed by Program Manager in support of Heluna Health, SFHOT, and HSH policies and objectives.
• Event planning – Manage the office shared spaces and cooperate with internal and external stakeholders in planning and implementing a range of events.

JOB QUALIFICATIONS

• Ability to work both independently and cooperatively in a collaborative setting.
• Effective oral and written communication and presentation skills at all levels of an organization.
• Ability to influence with or without authority and interact effectively with internal and external stake holders.
• Proficiency using Microsoft office suite (MS Word, PowerPoint, Excel, Visio and MS Project)
• Valid California driver's license. Driver must be 21 with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• 2 years of experience as project or program manager, general manager, consulting or relatable experience in government and non-government organizations. P&L responsibility a plus.
• 2 years’ experience developing business process design and implementation. Internal business process auditing a plus.
• 2 years of vendor and purchasing oversight and management.
• 2 years of logistics and procurement experience.
• Experience with multiple site management and auditing
• Experience with a nonprofit in a government or non-government setting

Preferred Qualifications

• BA/BS in relatable discipline. MBA or MPA a plus.
• Experience in a community-based setting serving ethnically diverse, low-income clients.
• Knowledge of community resources and experience in community settings.
• Conflict resolution skills.
• Customer service orientation.
• Analytical ability and skills to handle and solve complex organizational and clinical issues and problems.
• Excellent oral and written communication skills
• Language capability: Spanish, Cantonese, Mandarin

PHYSICAL DEMANDS

• Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout an 8-hour work shift.
• Ability to use a computer, phone, or office equipment for extended periods of time.
• Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.
• Must be able to lift a minimum of 35 lbs.
• Stand Constantly
• Walk Constantly
• Sit Frequently
• Handling / Fingering Constantly
• Reach Outward Occasionally
• Reach Above Shoulder Occasionally
• Climb, Crawl, Kneel, Bend Occasionally
• Lift / Carry Occasionally - Up to 50 lbs.
• Push/Pull Occasionally - Up to 50 lbs.
• Talk/ Hear Constantly
• See Constantly
• Taste/ Smell - Not Applicable

Not Applicable - Not required for essential functions.

• Occasionally (0 - 2 hrs/day)
• Frequently (2 - 5 hrs/day)
• Constantly (5 hrs/day)

WORK ENVIRONMENT

Travel outside to various locations within San Francisco and on occasion, general office setting, indoors temperature controlled.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job.

Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position.

This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.

HELUNA HEALTH reserves the right to revise job descriptions or work hours as required.